Delivery FAQs

We understand that receiving your purchases in a timely and convenient manner is crucial. Below, you'll find answers to common questions about our delivery process to help ensure a smooth shopping experience.

When will my order be delivered?

We strive to dispatch orders as quickly as possible. We typically process and dispatch orders within 1-2 business days, operating during business hours Monday to Friday. After your order leaves our facility, the arrival time will be determined by the courier used and the destination address. Generally, it takes 1-3 business days nationwide for nonrural delivery.

How can I track my order?

Upon dispatch, you will receive a tracking number via email. You can use this number on our courier's website to track the progress of your delivery.

How are delivery charges calculated?

Delivery charges are automatically calculated during the checkout process. The cost varies depending on the size and weight of your order, as well as your location.

What should I do if my order hasn't arrived?

What should I do if my order hasn't arrived? If your order hasn't arrived within the expected timeframe, please check the tracking information. If there's an issue with the delivery status, or if the tracking hasn't been updated, please contact us at for assistance.

Can I change my delivery address?

If your order hasn't been dispatched yet, we might be able to change the delivery address. Please contact us as soon as possible to make any changes.

What happens if I'm not home when my order arrives?

We do not require signature for our deliveries so couriers will generally leave your order by your doorstep.

Is expedited shipping available?

Unfortunately, we are unable to offer expedited shipping at this time.

What is your policy on lost or damaged items?

We do our best to ensure all items are in perfect condition when they leave our warehouse. In the rare event that your order is lost or arrives damaged, please contact our customer service team to arrange for a replacement or refund.

Have more questions? Our customer service team is here to help! Contact us at and we'll make sure your concerns are addressed promptly.