Delivery FAQs

We strive to dispatch orders as quickly as possible. We typically process and dispatch orders within 1-2 business days, operating during business hours Monday to Friday. After your order leaves our facility, the arrival time will be determined by the courier used and the destination address. Generally, it takes 1-3 business days nationwide for nonrural delivery.

Upon dispatch, you will receive a tracking number via email. You can use this number on our courier's website to track the progress of your delivery.

Delivery charges are automatically calculated during the checkout process. The cost varies depending on the size and weight of your order, as well as your location.

What should I do if my order hasn't arrived? If your order hasn't arrived within the expected timeframe, please check the tracking information. If there's an issue with the delivery status, or if the tracking hasn't been updated, please contact us at office@tastegreece.co.nz for assistance.

If your order hasn't been dispatched yet, we might be able to change the delivery address. Please contact us as soon as possible to make any changes.

We do not require signature for our deliveries so couriers will generally leave your order by your doorstep.

Unfortunately, we are unable to offer expedited shipping at this time.

We do our best to ensure all items are in perfect condition when they leave our warehouse. In the rare event that your order is lost or arrives damaged, please contact our customer service team to arrange for a replacement or refund.